We are closely monitoring the pandemic and following the guidelines and recommendations of the CDC, state, and local health departments. As a family-owned, local business, Verlo Mattress is doing all it can to provide a safe environment for our employees and guests.
Please check your local store for their current hours. You can also shop via this website 24 hours a day. Additionally, we have our National Service Line (1-800-224-8375) and chat open Monday thru Friday 8am-5pm CST.
May 16, 2017
Before you purchased your new your mattress, you did your due diligence. You read the buying guide from Consumer Reports, shopped around, tried lying on different mattresses, and shelled out good money for what you thought would be a great mattress for a long time. But now you’re kicking yourself because the mattress that felt so good in the store, feels less comfortable now that’s in your home. What did you do wrong? How could this have happened?
Don’t be too hard on yourself. There are reasons why your new mattress can feel softer or firmer than store model you sampled.
If you are within your store’s return or guarantee period (usually 60, 90, or 120 days), you may be able to return or exchange your mattress. If you’re past that window of opportunity, you’re out of luck.
But you have another option if you purchased your mattress from Verlo.
Your Verlo mattress can be adjusted to make it more comfortable for you again. By putting new foam in your mattress, we can change the feel of your mattress. It’s as easy as contacting the store where you made your purchase to schedule our Comfort Adjustment Service. We’ll bring in your mattress, modify it and have you test it to make sure it’s the perfect fit for you.
And the best part is it’s free during the first year for most models! (There’s a nominal charge for subsequent adjustments during and after the first year of purchase. Some delivery charges may apply.) At Verlo, you’ll never be stuck with an uncomfortable mattress.
Have you ever purchased a mattress that felt different when you got it home? Share your story.