What’s keeping you from sleeping better?
From waking up sore to finding the right firmness, get straightforward answers from the people who build mattresses every day.
Why do I wake up…
Why Do I Wake Up Sore?
If you regularly wake up sore, your mattress may not be providing the right combination of support and pressure relief for your body. A mattress that is too firm can create pressure around your shoulders, hips, and other contact points. A mattress that is too soft can allow your body to sink too deeply, which may make it harder to maintain a comfortable sleeping position.
Your sleeping position, pillow, mattress age, and comfort preference can also affect how you feel in the morning. Because soreness can have many causes, a mattress should not automatically be assumed to be the problem.
What to Look for in a Mattress
Look for a mattress that supports your body while providing enough cushioning to relieve pressure. At Verlo, a Comfort Coach can help you try different comfort levels and mattress constructions to find the combination that feels best for your body and sleeping position.
Unlike mattresses that are permanently sealed, Verlo mattresses are designed so their comfort can be adjusted. Depending on the mattress, components can be added, removed, or replaced if your comfort needs change..

Why Do I Wake Up Hot?
Your bedroom temperature, bedding, sleepwear, and mattress materials can all contribute to sleeping hot. Some mattress materials retain more body heat than others, while breathable materials and designs that promote airflow can help heat dissipate.
What to Look for in a Mattress
If you tend to sleep hot, pay attention to airflow and the materials closest to your body. Verlo mattresses are available with materials and constructions designed to help manage temperature, including specialty fibers and gel foams. Some Verlo gel foams use an open-cell design to encourage airflow and heat dissipation. Your sheets, mattress protector, and bedding matter, too. Creating a cooler sleep environment is about the entire sleep system, not just the mattress.
Why Do I Wake Up Tired?
Waking up tired does not necessarily mean you need a new mattress. Sleep duration, stress, your sleep schedule, room environment, medications, health conditions, and sleep disorders can all affect sleep quality.
Your mattress can also play a role. If discomfort, pressure, or your partner’s movements repeatedly wake you during the night, your sleep may be more fragmented than you realize.
What to Look for in a Mattress
Your bed should allow you to remain comfortable for long periods without frequently repositioning because of discomfort. Couples may also benefit from mattresses designed to reduce motion transfer.
If persistent tiredness continues despite getting adequate sleep, consider discussing it with a healthcare professional.
Why Do I Wake Up Stiff?
Morning stiffness can have many causes, but your sleep surface may contribute if it does not comfortably support your body throughout the night.
A mattress that is too soft may allow some areas of your body to sink farther than others. A mattress that is too firm may create uncomfortable pressure points. Your pillow can also affect the position of your head and neck.
The Goal
Do not look for the “firmest” or “softest” mattress. Look for the mattress that provides the right support and pressure relief for you.
At Verlo, mattresses can be fitted to your comfort preferences, and qualifying mattresses can be adjusted later if those preferences change.

My mattress is…
My Mattress Is Sagging
Some visible body impressions are normal as mattress materials settle over time. A deep or uneven sag is different. It can change how your body is supported and may make a previously comfortable mattress uncomfortable.
Sagging can result from normal wear, deterioration of mattress components, or inadequate support underneath the mattress.
What Should I Do?
First, inspect the mattress and the foundation or bed frame underneath it. Check your manufacturer’s warranty requirements before assuming the mattress needs to be replaced.
If your mattress has developed significant sagging and no longer provides comfortable support, it may be time for repair, adjustment, or replacement.
My Mattress Is Too Soft or Firm
Too Soft
Soft and supportive are not opposites. A mattress can have a plush surface while still providing substantial underlying support.
However, if your mattress allows you to sink farther than is comfortable, you may feel like you are sleeping “in” the mattress rather than being comfortably supported by it.
Before replacing it, determine whether the problem is the mattress, its support system, or simply the comfort level. Verlo can make qualifying mattresses firmer by changing components inside the mattress as part of a Comfort Adjustment.
Too Firm
A mattress that feels too firm may create uncomfortable pressure around areas such as your shoulders and hips, particularly for side sleepers.
But buying an entirely new mattress is not the only solution.
Verlo mattresses are designed to be adjustable. A Verlo Comfort Adjustment can involve opening the mattress and adding, removing, or replacing components to change how the mattress feels. Depending on the mattress and adjustment required, this can even be performed in your home.
That is one of the ideas behind Verlo’s Lifetime Comfort Guarantee®: Your comfort needs can change, so your mattress should be able to change with you.

My Mattress Is Old
There is no universal expiration date for every mattress.
How long a mattress remains comfortable depends on its materials, construction, use, care, and the sleeper. More important than the number of years is how the mattress performs.
Ask yourself:
- Am I still sleeping comfortably?
- Are there significant dips or sags?
- Do I regularly wake up uncomfortable?
- Has my body or preferred sleeping position changed?
- Do I sleep noticeably better somewhere else?
If your answers suggest that your mattress is no longer meeting your needs, it is worth having your sleep setup evaluated.
My Mattress Is Uncomfortable
“Uncomfortable” is actually useful information.
Think about what feels wrong. Is there pressure at your shoulders? Does your lower back feel unsupported? Do you feel stuck in the mattress? Are you too warm? Does your partner wake you when they move?
Identifying the problem makes finding the right solution much easier.
Verlo Comfort Coaches help shoppers test different mattress constructions and comfort levels in person. Because Verlo mattresses are built to order locally, their comfort can also be personalized rather than forcing every sleeper into the same configuration.

Lifetime Comfort Guarantee®
Your needs change over time—your mattress should too. Verlo mattresses are designed to be adjustable for their entire lifetime.
- Free for 180+ days
- Nothing technically wrong? No problem.
- In-home comfort adjustments

I sleep…
I Sleep on My Side
Side sleepers typically need a combination of pressure relief and support. Your shoulders and hips need enough cushioning to settle comfortably into the mattress without allowing the rest of your body to sink excessively.
Your pillow matters, too. It should help comfortably fill the space between your head and mattress created by your shoulder.
What Should a Side Sleeper Look For?
Look for:
- Pressure relief around the shoulders and hips
- Comfortable underlying support
- A pillow appropriate for your shoulder width and sleeping position
- Enough time testing the mattress in your normal sleeping position
There is no single firmness level that is right for every side sleeper. Body size, shape, and personal preference all matter.
I Sleep on My Back
Back sleepers generally need a mattress that comfortably supports the natural position of the body without allowing the midsection to sink excessively.
That does not automatically mean you need a firm mattress.
The best firmness is the one that provides comfortable support for your body. A lighter sleeper and a heavier sleeper can experience the exact same mattress very differently.
Your pillow should also support your head and neck without pushing your head excessively forward.

I Sleep With a Partner
Two people sharing a mattress can have very different definitions of comfortable.
One may prefer firm. The other may prefer plush. One may sleep hot. The other may move frequently. Differences in body size and sleeping position can make the challenge even greater.
Look for a mattress with good motion separation if movement is disturbing your sleep.
Verlo can also personalize the comfort of each side of certain mattresses, allowing partners to choose different comfort preferences without needing separate beds. Finally, peace in the bedroom.
I’m shopping for a…
I’m Shopping for a Mattress
Do not start with brand names or mattress buzzwords. Start with yourself.
Before shopping, consider:
- Your primary sleeping position
- Whether you prefer a firmer or softer feel
- Areas where you experience pressure or discomfort
- Whether you sleep hot
- Whether you share your bed
- Your mattress size
- Your budget
Then test mattresses in the position you actually sleep in.
At Verlo, Comfort Coaches help shoppers compare comfort levels and constructions in person. Verlo mattresses are built to order locally, which allows their comfort to be personalized before and, for qualifying mattresses, after purchase.
I’m Shopping for a Pillow
Your pillow and mattress work together.
The right pillow should comfortably support your head and neck based on your sleeping position, body shape, and the amount you sink into your mattress.
Side sleepers often need more loft because of the distance created by the shoulder. Back sleepers generally need enough support to maintain a comfortable head and neck position without pushing the head too far forward. Stomach sleepers often prefer less loft. Rather than choosing a pillow simply because it says “soft” or “firm,” try it in your normal sleeping position, ideally on a mattress similar to your own.

I’m Shopping for an Adjustable Base
An adjustable base allows you to raise or lower different sections of your sleep surface.
People use adjustable bases for sleeping, reading, watching television, or simply finding a more comfortable position in bed. Depending on the model, features may include independent head and foot positioning and other comfort features.
Before buying, consider:
- Mattress compatibility
- Available positions and features
- Remote controls
- Bed height
- Split configurations for couples
- Weight capacity
- Warranty and service
Most importantly, try the base with the mattress you plan to use. The mattress and adjustable base should function as a sleep system.
I’m Shopping for an RV or Boat Mattress
RV Mattresses
RV mattresses often require dimensions that are different from standard residential mattress sizes. Corners, slides, platforms, walls, and built-in furniture can make fit especially important.
Do not assume an “RV queen” or similarly named size will fit your particular RV. Measure the actual sleeping space.
Verlo builds custom mattresses for RVs, campers, and other recreational vehicles. Custom mattresses can be made to fit unusual dimensions and shapes while allowing you to select a mattress construction and comfort appropriate for how you sleep.
You should not have to accept campground-quality sleep just because your bedroom has wheels.
Boat Mattresses
Boat mattresses present challenges that standard bedroom mattresses usually do not. Berths may have curved edges, angled corners, and other unusual dimensions. The marine environment can also make moisture management particularly important.
Measure the berth itself rather than relying only on a manufacturer’s stated mattress size.
Verlo builds custom mattresses in non-standard shapes and sizes for boats and yachts, including mattresses designed for curved berths and other unusual spaces. Material options appropriate for moisture-prone environments are also available.

Help me understand…
Help Me Understand Mattress Firmness
Mattress firmness describes how soft or firm a mattress feels when you lie on it.
It is not the same thing as support.
A soft mattress can be supportive. A firm mattress can be unsupportive for a particular sleeper.
Firmness is also subjective. Your body weight, shape, and sleeping position influence how a mattress feels. The same mattress can feel firm to one person and considerably softer to another.
That is why Verlo recommends testing mattresses in person rather than relying entirely on a firmness number.
Verlo offers different comfort options, including firm, plush, eurotop, foam, and hybrid constructions, and qualifying mattresses can be further personalized through Comfort Adjustments.
Help Me Understand Mattress Materials
The materials inside a mattress influence its feel, support, temperature characteristics, motion separation, and durability.
High-Density Foam
Provides cushioning and support and can be used in different densities and firmness levels throughout a mattress.
Gel Memory Foam
Conforms to the body for pressure relief. Verlo offers gel foams with open-cell designs intended to improve airflow and heat dissipation.
Specialty Fibers
Used within mattress comfort systems and quilting, these can contribute to cushioning and temperature management.
Latex
A resilient, responsive foam material that can provide pressure relief while creating a different feel from memory foam.
Tempered Steel Coils
Provide structural support. Different coil systems can change the way a mattress responds to weight and movement.
Hybrid Construction
Combines a coil support system with substantial foam comfort layers, allowing sleepers to experience characteristics of both designs.
There is no single “best” mattress material. The best construction depends on the sleeper.

Help Me Understand Mattress Sizes
Common mattress sizes include:
| Mattress Size | Approximate Dimensions |
|---|---|
| Twin | 38 x 75 inches |
| Twin XL | 38 x 80 inches |
| Full | 54 x 75 inches |
| Queen | 60 x 80 inches |
| King | 76 x 80 inches |
| California King | 72 x 84 inches |
Dimensions can vary slightly by manufacturer and construction, so always check actual product specifications before purchasing bedding, foundations, or furniture.
And not every bed needs to fit a standard size.
Verlo also builds custom-sized and custom-shaped mattresses for RVs, campers, boats, antique beds, sleeper cabs, and other unusual spaces.
Help Me Understand Mattress Warranties
A mattress warranty and a comfort guarantee are not the same thing.
A manufacturer’s warranty generally covers specific defects in materials or workmanship for a defined period. It does not necessarily mean the manufacturer will replace a mattress simply because you decide it feels too firm or too soft.
Always read the warranty for your specific mattress because coverage, exclusions, and warranty length vary by product.
Verlo takes a different approach to comfort. In addition to product warranties, qualifying Verlo mattresses are covered by the Lifetime Comfort Guarantee®. The idea is simple: A mattress can still be structurally sound while no longer feeling right for you.

Help Me Understand Verlo Comfort Adjustments
One of the biggest differences between Verlo and many mattress companies is what happens after you buy your mattress.
Verlo mattresses are designed so their comfort can be adjusted as your needs change.
During a Comfort Adjustment, a Verlo expert can open a qualifying mattress and add, remove, or replace components to change its feel. For example, different foam components can be used to make a mattress softer or firmer.
Depending on the mattress and service required, the adjustment may be performed in your home or at a local Verlo factory.
Verlo’s current program provides one free Comfort Adjustment for the first 365 days on the v5, v7, v9, and v11 Collections. The v1 and v3 Collections provide one free Comfort Adjustment during the first 180 days. Basic, Bunk, and custom mattresses may not qualify for a free Comfort Adjustment. Specific costs and eligibility can vary, so customers should check with their local Verlo store.
This is part of Verlo’s Lifetime Comfort Guarantee®.
Your body can change. Your sleeping habits can change. Your comfort preferences can change. Your mattress should be able to change with you.

Not sure where to start?
Let a Verlo Comfort Coach help you figure it out.
