Terms & Conditions

Effective Date: December 9, 2025

These Terms & Conditions (“Terms,” “Terms of Use,” or “Agreement”) govern your access to and use of https://verlo.com/ (“Site”), operated by Verlo Mattress (“Verlo Mattress,” “Verlo,” “we,” “us,” or “our”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

1. Website Operator & Contact Information

Verlo Mattress
301 N Broadway #300
Milwaukee, WI 53202
United States

Email: [email protected]
Phone: (866) 998-3756

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this Site or make purchases.

By using the Site, you represent that:

  • You meet the required age, and
  • You are legally capable of entering into binding contracts

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:

  • Attempt to interfere with the Site’s security, functionality, or availability
  • Use automated systems (bots, scrapers, spiders) without authorization
  • Upload or transmit viruses, malicious code, or harmful content
  • Misuse of our intellectual property or trademarks
  • Impersonate others or provide false information.

We may suspend or terminate access for violations.

4. Account Registration (If Applicable)

Some features may require creating an account. You agree to:

  • Provide accurate, complete information
  • Keep login credentials confidential
  • Accept responsibility for activity under your account

We reserve the right to refuse or terminate accounts at our discretion.

5. Product Information & Availability

We strive to ensure product descriptions, specifications, pricing, and availability are accurate. However:

  • Features, materials, and dimensions may vary slightly
  • Pricing or typographical errors may occur
  • We reserve the right to modify, discontinue, or limit products without notice.

If an error affects an order, we may cancel or correct it and will notify you.

6. Pricing & Payments

Prices are displayed in U.S. dollars unless stated otherwise.

By placing an order, you authorize us and our payment partners to:

  • Charge your selected payment method
  • Validate payment details
  • Process your transaction securely

We may refuse or cancel orders suspected of fraud or errors.

7. Shipping, Delivery & Lead Times

Shipping details, delivery options, lead times, and associated costs are provided during checkout or on the Site.

Delivery timelines are estimates and not guaranteed. Circumstances such as weather, supply chain delays, or carrier issues may affect delivery.

Title and risk of loss transfer to you upon delivery unless otherwise required by law.

8. Returns, Exchanges & Warranty

Policies for returns, exchanges, warranties, and sleep trials (where applicable) are described on relevant Site pages and incorporated into these Terms.

General principles include:

  • Eligible items must meet stated return conditions
  • Custom or made-to-order items may be final sale
  • Warranty coverage depends on the specific mattress model
  • Damage caused by misuse, improper setup, or unsanitary conditions may void warranties

We reserve the right to inspect items before approving warranty claims.

9. Intellectual Property

All content on the Site—including text, images, graphics, design elements, videos, icons, product descriptions, logos, and trademarks—is the property of Verlo Mattress or its licensors.
You may not:

  • Copy, modify, distribute, or create derivative works
  • Use trademarks without authorization
  • Reverse-engineer or extract source code

Limited personal use is permitted; commercial use is prohibited without written consent.

10. User-Submitted Content (Reviews, Feedback, Submissions)

If you submit reviews, comments, or other content, you grant Verlo Mattress a non-exclusive, royalty-free, worldwide, perpetual, and transferable license to use, reproduce, modify, and display such content for business purposes.

You represent that your submissions:

  • Are accurate and lawful
  • Do not infringe on rights of others
  • Do not contain profanity, hate speech, or harmful materials

We may moderate or remove content at our discretion.

11. Privacy & Cookies

Your use of the Site is governed by:

  • Privacy Policy
  • Cookie Policy (TrustArc-enabled)
  • Opt-Out Preferences Policy

These documents describe:

  • Data collected
  • How cookies and tracking technologies operate
  • Marketing opt-out mechanisms
  • GDPR and U.S. state privacy rights

By using the Site, you consent to data collection as described.

12. Accessibility Statement

Verlo Mattress is committed to providing an accessible and inclusive online experience for all users, including individuals with disabilities. We strive to follow applicable accessibility standards, including guidance under the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG).

To support this commitment, the Site is equipped with AudioEye, a leading accessibility platform that provides:

  • Continuous accessibility monitoring
  • Automated and manual remediations
  • An assistive toolbar offering visual, auditory, and navigational enhancements
  • Real-time testing to identify and fix accessibility barriers

While AudioEye helps us improve accessibility, we recognize that accessibility is an ongoing process.
If you encounter any difficulty accessing content or using any part of the Site, please contact us so that we can assist you:

Email: [email protected]
Phone: (866) 998-3756

We welcome feedback on accessibility improvements and remain committed to ensuring a usable experience for all visitors.

13. Third-Party Services & Links

Our Site may include integrations with:

  • Payment gateways
  • Delivery service platforms
  • Analytics providers
  • Social media tools
  • Financing partners

We are not responsible for content, privacy practices, or policies of third-party websites.

Your interactions with those services are governed by their respective terms.

14. Prohibited Conduct

Users agree not to:

  • Engage in activity that compromises Site performance or security
  • Bypass access restrictions
  • Harvest emails or personal data from the Site
  • Exploit the Site for fraudulent or unlawful purposes

Violations may result in account termination and legal action.

15. Disclaimer of Warranties

The Site is provided “as is” and “as available,” without warranties of any kind, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy of product descriptions
  • Error-free or uninterrupted availability

Use of the Site is at your own risk.

16. Limitation of Liability

To the fullest extent permitted by law, Verlo Mattress is not liable for:

  • Indirect, incidental, punitive, or consequential damages
  • Lost profits, revenue, or data
  • Loss resulting from unauthorized access, interruptions, or delays
  • Errors in pricing, product descriptions, or content

Our total liability is limited to the amount you paid for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

17. Indemnification

You agree to indemnify and hold harmless Verlo Mattress, its employees, agents, and partners from any claims or damages arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your infringement on rights of third parties

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

Any disputes will be resolved in the state or federal courts located in Milwaukee County, Wisconsin, unless otherwise required by consumer protection laws.

You agree to the jurisdiction of these courts.

19. Changes to These Terms

We may update these Terms periodically.

The “Effective Date” at the top will indicate the latest version.

Continued use of the Site after changes constitutes acceptance of the updated Terms.

20. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full effect.

21. Entire Agreement

These Terms, along with our Privacy Policy, Cookie Policy, Opt-Out Preferences Policy, and any product-specific policies, constitute the full agreement between you and Verlo Mattress.

22. Contact Us

For questions relating to these Terms:

Verlo Mattress
301 N Broadway #300
Milwaukee, WI 53202
Email: [email protected]
Phone: (866) 998-3756