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support & information
How can we help?At Verlo, we’re committed to fast, friendly, and responsive mattress customer support.
Frequently Asked Questions
A Comfort Adjustment entails either one of our local experts coming to your home or bringing your mattress back to our factory so we can open it and replace, add, or subtract different components to change its feel. For instance, we can add gel memory foam or latex foam to soften your mattress. On the flip side, we can make your mattress firmer by switching to firmer components.
The first Comfort Adjustment is FREE during the first year for our v5, v7, v9 and v11 Collections. The v1 and v3 Collections offer a free Comfort Adjustment during the first 180 days (six months). After your free Comfort Adjustment period – or for subsequent adjustments – there are nominal fees. * Basic, Bunk, and Custom mattresses may not qualify for the free comfort adjustment. See your local store for more details.
The cost of a Comfort Adjustment varies depending on the mattress size and materials selected, i.e., whether standard poly foam is used or gel memory foam for a full- or king-sized mattress. Typically, a standard adjustment on a mattress is a fraction of the cost of a new one.
Typically, you will be without your mattress for only a night or two. We try to perform our service as quickly as possible to minimize any inconvenience. If you have a zipper-type mattress you may not have to be without your mattress at all as some locations offer an in-home service option. See your local store for details.
Yes. Verlo can adjust most mattresses sold today, not just our own.
Yes. There doesn’t have to be anything technically wrong with your mattress to warrant a Comfort Adjustment. A mattress can feel uncomfortable to you even when the mattress has no defects. (This is why you wouldn’t file a warranty claim. Warranties typically only cover defects that are visible and measurable.) Comfort is entirely subjective – what feels great to you can feel too soft or too firm to someone else. Even your own preferences may change throughout the years, due to your body changing. If you’re not sleeping comfortably anymore, you should consider having your mattress adjusted.
Yes, in fact, it’s encouraged. Only by trying and testing different materials in your mattress during the adjustment process, can you be sure to get that “just right” feel. It’s also sort of fun to see what’s inside your mattress. (At least we think so, but we’re mattress geeks.)
Then you’ll both be happy since Verlo can customize both sides of the mattress independently. Neither one of you will have to compromise on comfort.
Sometimes it doesn’t make sense to put money into an old mattress that is too far past its prime – sort of like with a car. We try to predetermine whether your mattress is a good candidate for our mattress adjustment service before we bring it in because we do not want you to incur any unnecessary costs. If, however, it is later discovered that your mattress is beyond repair, you will only be charged for the transportation and inspection costs incurred. This amount can be credited towards the purchase of a new Verlo mattress.
Participating Verlo locations offer financing options to help make purchasing your mattress more affordable. Contact your local Verlo showroom for detailed information on financing and payment plans.
Shipping times vary based on your location and your proximity to your local Verlo factory. Please note that every Verlo Mattress is individually made to order, so your mattress will need to be manufactured before it is available to ship.
The shipping costs for your mattress will be determined by your location, your proximity to your local Verlo factory, and the product(s) being shipped. Please note that shipping costs may vary from one location to another.
Each Verlo Mattress location determines its own prices. Because of this, the pricing of our products will sometimes vary from one location to another. Differences in pricing are often the result of manufacturing and operating costs, which may be higher or lower at certain locations.
In most cases, your local Verlo will be happy to remove your old mattress and/or foundation, as well as your frame, headboard, and/or footboard. Please note that a service charge may apply for the removal of these items.
Additionally, please note that we inspect mattresses, foundations, and accessories prior to removal for signs of infestation or soiling. Verlo reserves the right to refuse removal of any item found to be in unsanitary or unsafe condition.
Any customer who wishes to pick up a mattress may do so from their local Verlo showroom. However, please note that in such cases, it is the customer’s sole responsibility to secure merchandise to their vehicle. Verlo Mattress is not responsible for any liability that may incur during transportation of merchandise.
We ask that you sleep on your new mattress for a minimum of 30 days to allow your body to adjust and new mattress to break in. Due to the personal and sanitary nature of sleep products, Verlo Mattress does NOT offer REFUNDS, EXCHANGES or CANCELLATIONS on mattresses, futons, headboards/footboards, foundations, or any accessory items. If your comfort needs change at any time during the expected lifetime of the purchased Verlo mattress, Verlo will adjust the comfort level as needed. VERLO WILL INSPECT FOR INFESTATIONS AND SOILING, and reserves the right to refuse removal or service of any mattress or foundation. Transportation, labor and material costs may apply. Free Verlo Comfort Adjustment periods vary by model.
Due to the personal nature and sanitary issues of mattress use, Verlo Mattress does not offer returns, exchanges, refunds, or cancellations on mattresses, mattress foundations, adjustable bases, or mattress accessories.
We can, however, make adjustments to your mattress after purchase. If you are dissatisfied with your Verlo mattress for any reason, we recommend contacting your local showroom for a Comfort Adjustment.
Verlo offers a generous, 100% non-prorated warranty on every mattress we sell. Your warranty period will depend on the model of mattress purchased.
- 5 years: v1 Mattresses
- 10 years: v3 & v5 Mattresses
- 12 years: v7 & v9 Mattresses
- 15 years: v11 & vLatex Mattresses
The Verlo Mattress warranty covers all mattress set purchases from defects in workmanship and materials on a 100% non-prorated basis. This includes the following during normal wear and usage.
Mattresses:
Coils or wires that have broken or protrude through the fabricBody indentations of at least 1½ inches
Foundations:
Wooden slats that have become loose or split
While our warranty covers all defects in workmanship and materials, please note that the Verlo Mattress warranty does not cover:
- Mattress damage due to the use of an inappropriate foundation.
- Mattress and/or foundation damage due to an inadequate bed frame.
- Damage caused by excessive weight on the mattress and/or foundation.
- Mattress and/or foundation damage due to abuse or moving.
- Body indentations on your mattress of less than 1.5 inches.
- Fabric stains or burns.
Additionally, please note that Verlo Mattress reserves the right to refuse service when, upon inspection, the product is found to be in an unsanitary condition, or when product failure is due to causes other than defective workmanship or materials.
In the event that your mattress requires servicing under the terms of your warranty, you can make a warranty claim by contacting your local Verlo Mattress location. Your mattress will be serviced at your local Verlo factory. Please note that you may be responsible for any transportation or shipping charges associated with service.
Call us! We can provide you with the contact information for any product if you have any warranty questions we cannot answer.
The best way to choose the right mattress for your needs is to visit a showroom and test different mattresses in person. Every Verlo showroom is staffed by a team of friendly and knowledgeable Comfort Coaches, who can help you find a mattress that fits your sleeping habits and comfort needs. We can even personalize the comfort of your mattress to suit your exact preferences!
To experience Verlo mattresses in person, simply visit your local Verlo showroom! Verlo operates nearly 40 showrooms in Wisconsin, Illinois, Iowa, Georgia, Florida, North Carolina and Missouri.
By visiting your nearest Verlo Mattress® location, you’ll have the chance to Try & Buy our mattresses. This way, you can test out different mattresses in person and fully personalize your mattress.
At Verlo, we want to match each customer with their perfect mattress. No matter what some other online retailers say, that’s almost impossible without testing mattresses in person. If you want to find a match for your unique sleeping habits, comfort needs, and personal preferences, you’ll need to try different mattresses in person.
When you Try & Buy at your local Verlo showroom, you’ll have the chance to test a wide range of vCollection mattresses, with expert advice from a Verlo Comfort Coach. Most importantly, we can personalize the comfort of your mattress in-store, adjusting the softness or firmness to your comfort needs.
Our vCollection mattresses give you a wide range of options to personalize the comfort of your mattress. We offer innerspring, wrapped coil, gel memory foam, latex, hybrid, and pillowtop mattresses, with firm, medium, and soft comfort options.
You can personalize the comfort of your mattress even further at your local Verlo showroom. When you Try & Buy your mattress, we can add or subtract foam layers from your mattress until it’s precisely as sort or as firm as you prefer. You can even choose a different comfort for each side of your mattress!
Yes! Verlo is proud to offer custom size mattresses for boats, RVs, antique beds, and more! Simply visit your local Verlo Mattress showroom to discuss what size and style of mattress you need and to learn about our custom mattress pricing.
All of our foam products are sourced from American-owned companies and are produced in the United States. Our poly foam and gel foam materials meet CertiPUR-US® standards for eco-friendliness and consumer safety. Our latex foams are certified as OEKO-TEX® Standard 100 – Class 1, making them safe for infants and toddlers.
Absolutely! Any Verlo mattress can be purchased as part of a mattress set with a matching foundation, or purchase independently without a foundation. This allows you to use your Verlo mattress with an existing foundation or with a foundation purchased from another manufacturer.
Please note that it’s important that your mattress is used with a suitable foundation. Using your Verlo mattress without a foundation or with an inappropriate foundation could void the warranty on your mattress.
If you want your mattress to retain its shape, comfort, and support, you need a proper foundation. The right foundation will depend on the size and style of your mattress. To make sure you have a compatible foundation, we recommend purchasing your mattress with a matching Verlo foundation or adjustable bed base.
Please note that using your Verlo mattress without a foundation or with an inappropriate foundation could void the warranty on your mattress.
It is best to replace the foundation when purchasing a new mattress. As such, Verlo does not recommend using your existing box spring with your new Verlo mattress.
We give you the same warranty period whether you purchase the mattress or mattress and foundation as a set. However, the use of an inappropriate foundation may void the warranty if it affects the performance of the mattress.
Yes! Your Verlo mattress can be used with a power adjustable bed base. However, you will need to make sure that the base is the correct size and that it’s compatible with the construction of your mattress. To avoid problems with your mattress or your adjustable base, we recommend pairing your Verlo mattress with a Verlo adjustable bed base.
Contrary to what you may think, a split foundation is typically more supportive than a comparable one-piece foundation. With a large, one-piece foundation, there’s little reinforcing the center of the mattress. But with a split foundation, the center of your mattress is supported by the frame of each foundation piece.
Split foundations offer other advantages. Because they come in two pieces, it is easier to move a split foundation in tight quarters. Also each piece will be much lighter than a single, one-piece foundation.
Yes! We carry a wide selection of adjustables. Click here to see all of our adjustable bases.
Cardholders can check their balance by calling (888) 892-3813 or checking their balance online.
You may use the card by presenting it for payment when making a purchase. This is not a credit/debit card and has no implied warranties. Merchant is not responsible for lost, stolen or damaged cards or any unauthorized card use.
Card is redeemable for purchases only. Unused value remains on the card and cannot be redeemed for cash except where required by law.
Financing
Financing is available and the options vary by location. Upon credit approval you will receive an available credit line you can use immediately. Minimum monthly payments may be required.
Contact your local Verlo Mattress® for specific financing options and additional details.
Warranty
Verlo Mattress® warranties cover all mattress sets sold by Verlo, covering defects in workmanship and materials on a 100% non-prorated basis.