We Are Here To Help!
Have a question about your Verlo® mattress? Want information about your mattress warranty? Need to contact someone about your Verlo Mattress order? At Verlo, we’re committed to fast, friendly, and responsive mattress customer support.
Browse our mattress customer support topics below, contact us directly with a customer service inquiry, or visit your nearest Verlo Mattress location for in-store customer support!
Mattress Customer Support Topics
At Verlo Mattress, customer support starts with our Lifetime Comfort Guarantee. For as long as you own your mattress, you can visit any Verlo store for a Comfort Adjustment, allowing you to adjust the comfort of your mattress. We provide a FREE Comfort Adjustment within the first 180 days or 365 days of purchase, depending on the model of your mattress.
Every Verlo Mattress set and foundation comes with a 100% non-prorated warranty, the finest mattress protection program in the industry. Our warranty policy applies to defects in workmanship and/or materials and covers the full cost of repair or replacement on a non-prorated basis. Learn more about what’s covered by our warranty and how to handle service requests.
At Verlo, we go to extraordinary lengths to help you find the right mattress in the first place. We do not provide refunds or returns; however, we are committed to your comfort through our Lifetime Comfort Guarantee.
Mattress Customer Support
If you have questions about our products or a Verlo Mattress purchase, you can always get answers from our expert Comfort Coaches. You can visit them at your local Verlo store.
Or contact them through our easy-to-use online system. A Verlo Mattress Comfort Coach will respond to your request as soon as possible and help you find an answer to your question.
Have a Question?
Have a question that isn’t covered elsewhere on this page? Contact our mattress guest support team below through our easy-to-use online system. A Verlo Mattress guest support agent will respond to your request as soon as possible and help you find an answer to your question.
Lifetime Comfort Guarantee
When you make the best mattresses, you want happy customers for life. That's why we'll do everything we can to keep you sleeping soundly for years to come, even as your wants change. Wish it were a little softer? A little firmer? Our exclusive Comfort Adjustment Service will make it just right. That's the Verlo Lifetime Guarantee.